Brien, I haven’t really heard of any great complaints about the travel companies contracted by the USAP. They do have to follow some rules that the government sets down. Things like they can’t buy the cheap non-refundable tickets. I believe it might be the standard Y class ticket that they are required to buy. If you go to the airline counter and buy a full price ticket that is refundable, that’s what you are required to get from the program. From there the program has negotiated a substantial group discount while your fare credit will pay for your flight home, It won’t cover the full cost of flights elsewhere. Still it should get the price of your ticket knocked down a thousand dollars or so.
I think we are luckier than some government programs. Somebody posted here a few days back that on the Navy ticket, he didn’t get the Leisure travel option like the rest of us.